Full-serviced CRM &
Loyalty Program Platform
Everything you need to generate demand, build long-life customer relationship and drive direct booking
iRewards integrates to multiple touch points to collect, clean, transform, and analyse large amounts of data generated from the hotel's systems. This will help hotel to uncover hidden patterns, correlations, and insights that can be used to improve hotel performance and decision-making.
Giving hotel a complete and holistic understanding of a hotel guest. This view encompasses all aspects of the guest's information and preferences, including their personal and contact details, booking history, loyalty program status, feedback and preferences, and any other relevant data. Having this level of understanding about guests allows hotels to personalize their interactions and experiences for each individual, leading to increased guest satisfaction and loyalty. This approach goes beyond just a basic understanding of a guest's needs and wants, and takes into account the multiple touchpoints and interactions a guest may have with a hotel over time, allowing hotels to deliver truly personalized and memorable experiences.
A detailed guest profiling dividing hotel guest data into smaller groups based on specific characteristics or behaviors to get a better understanding of the characteristics of different groups of guests and to develop targeted marketing and sales strategies. This allows hotels to personalize their interactions with guests and offer them more relevant and tailored experiences.
CUSTOMER JOURNEY COMMUNICATION
Designed to provide a seamless and consistent experience for guests from initial research and booking to post-stay feedback. iRewards is capable of sending a tailored message to the specific needs and preferences of each individual guest.
iRewards offer a range of features to help hotels design, launch, and manage loyalty programs that are tailored to their specific needs and goals.
iRewards is capable to track and manage member points and rewards, personalized communications, targeted promotions and offers, and integrated analytics to help hotels understand and improve their loyalty program. Here's some of our features:
Points issuance (Basic to advance business rule)
Voucher Redemption Catalog (Room, F&B and shopping)
3rd party redemption (Airline, shopping malls and more)
Booking engine earning of point and redemption
E-store earning of points and redemption
Cash + Points payment method