We collect information you provide directly to us via chat. For example, we collect information when you start messaging, buy something from our hotel clients, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.
We collect anonymous data from every user of the Alex Salesbot. For example, we collect information like chat requests or inquiries, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.
We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.
We may dispose or delete in a secure manner any such personal information in the event that such personal information is not, or no longer, necessary for the Purposes.
We will not provide or promote content that infringes upon or otherwise violates the rights of any person or third party.
We only use your personal information to provide you the Global Hospitality Solutions-Alex Salesbot services.
We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We will only share your personal data with our 3rd party hotel clients where you intend to purchase products or services for the purpose of guest’s verification. Otherwise, we do not share personal information you have provided to us without your consent, unless:
Doing so is appropriate to carry out your own request
We believe it's needed to enforce our legal agreements or that is legally required
We believe it's needed to detect, prevent or address fraud, security or technical issues
We will make reasonable efforts to keep Platform Data up to date, including Platform Data that has been modified or deleted. We will update Platform Data promptly after receiving a request from the User to do so. We will give Users an easily accessible and clearly marked way to ask for their Platform Data to be modified or deleted.
Sharing of Data
User data will only be shared with our clients who are going to provide the service using Alex Salesbot. The user data will be aggregated and anonymized and will be periodically transmitted to our clients to help us book the service.
Opt-Out, Communication Preferences
You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.
We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.
We will immediately begin remediation of the incident in reasonable detail of the impact of the incident upon Platform Data and take corrective actions.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.