iRewards

Full-serviced

CRM & Loyalty Platform

Everything you need to generate demand, build long-life customer relationship and drive direct booking

LOCATE

ENGAGE

TRANSACT

REWARD

ANALYSE

DATA COLLECTION

DATAMINE

Powerful mining integrated to multiple touch point

creating a single database.

ACTIONABLE

IREWARD 360

Giving you a 360 degree view of your guest profile.

A holistic guest profile record that captures guest data from PMS, Social media and Loyalty Marketing platform to understand what your guest needs and wants and apply those guest insights to deliver personalized service.

INSIGHTS
CRM

DATA SEGMENTATION

A detailed customer profiling with versatile tools to filter and group your customers and (re) target them with highly personalized email, mobile app or social media campaign.

Campaign Management

GHS

iRewards

CUSTOMER JOURNEY COMMUNICATION

Allowing you to engage with your guests throughout their journey from their search of where to stay, before they arrive, during stay and post departure.

EXPLORE

POST DEPARTURE

WELCOME

BACK

PRE-ARRIVAL

STAY

Loyalty Management

Powerful points issuance and redemption catalog

  • Membership tier

  • Points issuance (Basic to advance business rule)

  • Voucher Redemption Catalog (Room, F&B and shopping)

  • Booking Engine point redemption

  • Cash + Points

  • Reward history

  • Point transfer

  • Purchase points

iRewards

iRewards

GHS

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